Bathroom Trends

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Ordering

You can order online or by telephone. Most orders are dispached within 5 working days. To check availability email us or call on 01372 720207. GOODS WILL NEED TO BE SIGNED FOR ON DELIVERY

Information

About Us

Our Contact details:
Bathroom Trends Limited
Unit 13
Nonsuch Business Park
Kiln Lane
Epsom
Surrey
KT17 1DH

United Kingdom

Telephone 01372 720207

Email: info@bathroom-trends.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment.

We accept Visa and Mastercard. You may send your credit card information via phone, fax, or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Please note all orders totalling £75 and under will incur a £5.95 (including VAT) delivery charge, which will be shown in your basket prior to checkout.

Our delivery hours are 9am - 6pm, Monday to Friday. A signature is required to acknowledge receipt. If you know that there will be no one available to sign for your delivery, it may be best to supply an alternative address for delivery. Our courier will make 2 attempts to deliver the goods within 5 working days of them being dispatched. Please note if goods are returned to us due to no one being there to accept the goods a £15.00 handling charge will be made.

Please examine all goods on delivery. Damaged of faulty goods must be reported to us within 24 hours of delivery.

Claims for damaged goods can not be accepted once the goods have been installed or used.

WE DELIVER TO MAINLAND UK ONLY.

Delivery Schedule Delivery times vary depending upon the order. As is impossible for us to carry all the products that we sell some products have to be ordered direct from manufacturer. Most products will be dispatched within 2 - 7 working days

WE STRONGLY ADVISE THAT YOU DO NOT BOOK PLUMBERS UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED, WE ARE NOT LIABLE FOR ANY PLUMBERS COSTS OR COMPENSATION IN ANY WAY.

Back Orders If your item is not in stock, we will contact you with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK 17.5% VAT is included.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. If you are not happy with the goods, return them to us in original undamaged packing and we will refund the total price excluding any delivery charges.

Reaching Us If you need to reach us, please email us using the link on the store page or telephone 01372 720 207.

Office hours are 9am to 5.00pm Monday to Friday

Privacy Policy Bathroom Trends do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Claims for refunds on damaged goods must be notified within 24 hours. In the unlikely event that you are not happy with your purchase, or the product is unsuitable we accept returns up to 21 days after delivery. The goods must be in the original packaging and fit for transportation. On return of the product, you will receive a full refund less £10.00 handling charge. It is the customer’s responsibility to return the product, once the delivery has been signed for unless the product is defective or was received in error (we can arrange to collect the goods but there would be a £20.00 carriage charge). Please telephone on 01372 720207 before arranging a return.

Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded. Where we collect an item from you, we reserve the right to recover the costs of collection from you.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

· Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

· Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Bathroom Trends is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new electric shower from us we would accept their old electric shower and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Please phone us on 01372 720207 for a reference number before returning any WEEE and we will reimburse postage costs once the item is received. Without a return reference number we will not be able to reimburse any costs.

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CART DETAILS

Free delivery

Free delivery on all orders over £75.00. Orders under £75.00 £5.95 delivery charge.UK Mainland deliveries only. Goods will delivered Monday - Friday between 9am - 5.30pm

No Drilling

Range of bathroom accessories that do not require drilling Click Here

Bathroom Scales

Bathroom Scales Click Here

Shower Mirror

Condensation free shaving mirror Click Here

Light Pulls

Decorative Light Pulls Click Here

Universal Shower Door/Screen Seals

Universal Sealing Kit for Shower Doors & Screens Click Here

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